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Voice Analytics 101
Date: Wednesday, June 29, 2016
TASKE Technology will demonstrate Visualizer which combines advanced cradle-to-grave call event graphics combined with call segment recordings. Listen to calls for enhanced issue resolution or have agents listen for expedited agent training and mentoring. By analyzing both call events and recordings together new efficiencies in voice analytics are available for contact centers to respond and improve call center performance as well as the customer experience.
Hot Topics: System Management Tools
Presented by: Steven Gray, Vice President, TASKE Technology Inc.