Education

    IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.

    As an IAUG member, you also have unlimited access to the IAUG Webinar Archives located in IAUG365. Join today to take advantage of this benefit.

    2018 Upcoming Webinars

    August 22, 2018 (10-11 AM CST)

    Monitoring SIP Trunks: What You Need to Know (Sponsored by PathSolutions)

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    SIP Trunks have become ubiquitous in environments, yet they remain slightly mysterious if they are working well or having problems. If there is packet loss, latency, jitter, or routing problems, it can create call quality problems. Join us for this technical webinar to learn what you should know about SIP trunks, and how to troubleshoot problems that occur. 

    At the conclusion of this webinar attendees will be able to: 

    • Identify what problems can occur with SIP trunks and how to address them. 


    Speaker: Tim Titus, CTO PathSolutions (ttitus@pathsolutions.com) 

    Hot Topics: Service Solutions & Management Tools


    September 5, 2018 (10-11 AM CST)

    Digitally Transforming Voice Messaging (Mutare)

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    VOIP communications have evolved rapidly over the past two decades, but voicemail is hopelessly stuck in a 1980s workflow with only modest innovations such as voicemail to email or transcription. Attend this webinar to learn how to digitally transform missed calls into modern digital workflows. 

    Attendees will learn how to leverage multi-channel delivery including SMS, email, Skype for Business, streaming and secure mobile apps for faster response to voice messages. This session will cover how to provide context to messages with CRM, Outlook and AD lookups to increase sales, decrease costs and meet regulatory compliance concerns such as HIPAA and message retention rules for different industries. Dive into a case study that features insights from a systems administrator's point of view on what user's want and how to satisfy them with true digital transformation. 


    Speakers: 

    Hot Topics: Customer Engagement; SIP


    September 19, 2018 (10-10:30 AM CST)

    Leverage Big Data to Manage your Avaya UC Environment (Sponsored by Virsae)

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    UC systems and networks generate a massive amount of data. Capturing data is one thing but decoding it to diagnose problems and to fine-tune customer experience on the fly is quite another. More than simply processing power, today’s UC managers require automated detection and dashboard analytics to handle big data and make better decisions in their UC environments.

    Join us for this 30-minute technical webinar to learn from Ross Williams, Chief Operating Officer at Virsae. In this session he contrasts traditional trouble-shooting with data-driven UC management, focusing on common challenges in UC environments.

    What you’ll learn:

    • The size and shape of big data in the UC environment
    • Why you need a big data engine – and how traditional troubleshooting falls short
    • The joy of proactively understanding UC health without having to rely on end-users telling you their problems
    • Quick ways to significantly reduce MTTR (Mean Time To Repair) using real-world examples
      • Media Gateway Outage
      • SIP Trunk Outage
      • Customer Complaints to Contact Center
    • What automation looks like and how you can put it to work 

     

    Speaker: Ross Williams, COO, Virsae (ross.williams@virsae.com)

    Hot Topics: Big Data; System Management Tool; Service Solutions

     

    October 17, 2018 (10-11 AM CST)

    Root-Cause Troubleshooting Call Center Call Quality Issues (Sponsored by PathSolutions)

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    Call centers are different environments for VoIP/UC systems, with many agents working from home or remote offices with limited resources. This means that call quality problems can be very difficult to troubleshoot due to the increased complexity of the involved networks. This webinar will cover the unique differences between call centers and how VoIP/UC troubleshooting can be performed for these challenging environments. 

    At the conclusion of this webinar attendees will be able to:

    • Learn how call flow paths are different for remote work at home call center users 
    • Learn how and where call quality can be affected and what can be done to remediate problems 


    Speaker: Tim Titus, CTO PathSolutions (ttitus@pathsolutions.com)



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