IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.
2018 Upcoming Webinars
August 22, 2018 (10-11 AM CST)
Monitoring SIP Trunks: What You Need to Know (Sponsored by PathSolutions)
SIP Trunks have become ubiquitous in environments, yet they remain slightly mysterious if they are working well or having problems. If there is packet loss, latency, jitter, or routing problems, it can create call quality problems. Join us for this technical webinar to learn what you should know about SIP trunks, and how to troubleshoot problems that occur.
Hot Topics: Service Solutions & Management Tools
September 5, 2018 (10-11 AM CST)
Digitally Transforming Voice Messaging (Mutare)
VOIP communications have evolved rapidly over the past two decades, but voicemail is hopelessly stuck in a 1980s workflow with only modest innovations such as voicemail to email or transcription. Attend this webinar to learn how to digitally transform missed calls into modern digital workflows.
Hot Topics: Customer Engagement; SIP
September 19, 2018 (10-10:30 AM CST)
Leverage Big Data to Manage your Avaya UC Environment (Sponsored by Virsae)
UC systems and networks generate a massive amount of data. Capturing data is one thing but decoding it to diagnose problems and to fine-tune customer experience on the fly is quite another. More than simply processing power, today’s UC managers require automated detection and dashboard analytics to handle big data and make better decisions in their UC environments.
Join us for this 30-minute technical webinar to learn from Ross Williams, Chief Operating Officer at Virsae. In this session he contrasts traditional trouble-shooting with data-driven UC management, focusing on common challenges in UC environments.
What you’ll learn:
Speaker: Ross Williams, COO, Virsae (email@example.com)
Hot Topics: Big Data; System Management Tool; Service Solutions
October 17, 2018 (10-11 AM CST)
Root-Cause Troubleshooting Call Center Call Quality Issues (Sponsored by PathSolutions)
Call centers are different environments for VoIP/UC systems, with many agents working from home or remote offices with limited resources. This means that call quality problems can be very difficult to troubleshoot due to the increased complexity of the involved networks. This webinar will cover the unique differences between call centers and how VoIP/UC troubleshooting can be performed for these challenging environments.