Education

    IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.

    As an IAUG member, you also have unlimited access to the IAUG Webinar Archives located in IAUG365. Join today to take advantage of this benefit.

    Upcoming Webinars 

    Beyond the Basics: Strengthen Your Avaya Investment

    Date:  Wednesday, August 17, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Join Enghouse Interactive August 17th at 8am PST/ 11am EST. During this webinar, we will discuss how you can strengthen the breadth of your investment with:

    • An omnichannel contact center solution
    • Speech analytics
    • Self-service IVR
    • Quality management/recording
    • Mobile applications

    We will run through detailed scenarios, demonstrating how you can create the new standard in customer service with Enghouse Interactive solutions.

    Hot Topics: Customer Engagement, Mobility, Interoperability & Integration

    Presented by: John Cray, VP of Product Management, Enghouse Interactive

    To Efficiency…and Beyond with TeleTech Technology Cloud

    Date:  Wednesday, August 31, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Join TeleTech Technology/TSG to discuss the Avaya cloud migration paths for the small/mid-size and enterprise class environments as well as the expansion roadmap as your organization grows. Additional discussion items will include expanding your Avaya systems to include customer journey interactions, integration with CRM solutions and mobility strategies. Learn how a cloud based customer engagement solution can provide your customers with a differentiated experience with your company.

    Hot Topics: Cloud, Customer Engagement, Support Services

    Presented by: David Parry, Chief Technology Officer, TSG; Martin Castro, Product Management Director, TSG

    Confidently Focus on Strategic Initiatives While Avaya Support Protects and Optimizes Your Communications Solution

    Date:  Wednesday, September 14, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Are you maximizing the return of your investment in your Avaya support and maintenance coverage? Are your resources spending too much of their time on communications issues instead of new digital projects?

    Join Joey Fister, Senior Director, Avaya Client Services, to find out how you can optimize the performance of your solution and protect your organization from the upheaval of a communications-severing outage.

    Learn how your peers are using Avaya Support experts and advanced technologies to:

     

    • Prevent problems before they become service impacting
    • Rapidly resolve issues if they do occur
    • Continually optimize your solution

     

    Presented by Joey Fister, Senior Director, Avaya Client Services, Avaya

    Hot Topics: Business Strategies & ROI; Support Services, Team Engagement & Collaboration

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