IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.
To Wait, or Not To Wait? Give Your Callers a Choice with Callback
Date: Wednesday, October 26, 2016
Without callback, callers can either wait in queue or abandon. Giving callers the choice to receive a callback, and the information to make an informed decision regarding that choice, can result in:
Hot Topics: Business Strategies & ROI; Customer Engagement; Mobility
Presented by: Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc.; James Mearns, Sales Engineer, Interactive Northwest, Inc.
Disrupting the Pace of Innovation
Date: Wednesday, November 2, 2016
Review the new Zang Born in the cloud collaboration offering that delivers agility, scale, and innovation at cloud speed. Zang provides organizations to deliver over the top collaboration solutions to any workflow, applications or business process without any asset investment. Its pure consumption model allows companies to subscribe to what they need and when the need it and only pay for what they use.
Hot Topics: Cloud, Customer Engagement, Team Engagement & Collaboration
Presented by: Davide Petramala, EVP Business Development, Zang
Avaya IP Office Release 10 Overview
Date: Tuesday, December 6, 2016
With its history of innovation, and a loyal following, the next iteration of Avaya IP Office was made Generally Available August 29th. IP Office Release 10 brings some significant feature enhancements to the award-winning Avaya IP Office platform. This session will cover some of the highlights – management, user enhancements, and deployment. We will also touch on the Avaya Workforce Optimization Select (AWFOS) for IP Office.
Hot Topics: Cloud, System Management Tools; Team Engagement & Collaboration
Presented by: Mark Massingham, Product Marketing Manager – Midmarket. AVAYA