Education

    IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.

    As an IAUG member, you also have unlimited access to the IAUG Webinar Archives located in IAUG365. Join today to take advantage of this benefit.

    Upcoming Webinars 

    The Avaya Cloud is Here - Are You Ready?

    Date:  Wednesday, August 24, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    For the first time, current Avaya and Nortel licenses can be migrated to monthly subscriptions! The delivery and support of Avaya solutions is shifting from a traditional On premises based system to a Cloud delivery consumption model commonly referred to as Communication-as-a-Service or CaaS. Learn how to convert existing Avaya or Nortel investments into a powerful and secure cloud strategy. Get insights into the best practices of an Avaya cloud architecture, examples of hybrid or complete migrations to the cloud and what you need to know about certified Avaya Cloud Service Providers (CSP).

    Presented by: Dustin Speeth, Director of Cloud Solutions, VOX Network Solutions

    Hot Topics: Business Strategies & ROI; Cloud; Team Engagement & Collaboration

    To Efficiency…and Beyond with TeleTech Technology Cloud

    Date:  Wednesday, August 31, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Join TeleTech Technology/TSG to discuss the Avaya cloud migration paths for the small/mid-size and enterprise class environments as well as the expansion roadmap as your organization grows. Additional discussion items will include expanding your Avaya systems to include customer journey interactions, integration with CRM solutions and mobility strategies. Learn how a cloud based customer engagement solution can provide your customers with a differentiated experience with your company.

    Hot Topics: Cloud, Customer Engagement, Support Services

    Presented by: David Parry, Chief Technology Officer, TSG; Martin Castro, Product Management Director, TSG

    Productive Omni Channel Communications from the Agent Perspective

    Date:  Wednesday, September 7, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    The communication in todays world is changing and the traditional communication through voice calls becomes more and more a communication enabled mobile & web based “self-service” real time connection. In the speed of today’s business, no one has the time for long conversations or complex explanations, everybody like to get a “one-click solution”. CCT`s ContactPro Desktop allows Customers to bring their existing Avaya infrastructure to the next generation of communication applications such as Breeze and Oceana. There are many flexible options to go with CCT`s Omni-Channel Agent Desktop on any platform. Most important to our Customers is the efficient way CCT`s Agent Desktop adapt to the existing desktop and data requirements for every Agent.

    Presented by: Uwe Kreuter, CEO CCT Software LLC, CCT Deutschland GmbH

    Hot Topics: Business Strategies & ROI; Customer Engagement; Interoperability & Integration 

    Confidently Focus on Strategic Initiatives While Avaya Support Protects and Optimizes Your Communications Solution

    Date:  Wednesday, September 14, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Are you maximizing the return of your investment in your Avaya support and maintenance coverage? Are your resources spending too much of their time on communications issues instead of new digital projects?

    Join Joey Fister, Senior Director, Avaya Client Services, to find out how you can optimize the performance of your solution and protect your organization from the upheaval of a communications-severing outage.

    Learn how your peers are using Avaya Support experts and advanced technologies to:

    • Prevent problems before they become service impacting
    • Rapidly resolve issues if they do occur
    • Continually optimize your solution

    Presented by Joey Fister, Senior Director, Avaya Client Services, Avaya

    Hot Topics: Business Strategies & ROI; Support Services, Team Engagement & Collaboration

    Troubleshooting Call Quality Across MPLS and SIP Trunks

    Date:  Wednesday, September 21, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Troubleshooting problems in a network environment outside of your control can be challenging. This webinar will disclose how to troubleshoot problems inside MPLS networks and across SIP trunks by disclosing some tricks that can be employed to validate QoS queue configuration inside the MPLS edge routers.

    Presented by: Tim Titus, CTO, PathSolutions

    Hot Topics: SIP, Support Services, System Management Tools

    To Wait, or Not To Wait? Give Your Callers a Choice with Callback

    Date:  Wednesday, October 26, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Without callback, callers can either wait in queue or abandon. Giving callers the choice to receive a callback, and the information to make an informed decision regarding that choice, can result in:

    • Increased customer happiness
    • Fewer abandoned calls
    • Shorter queue times
    • Reduced agent talk and idle time
    • Increased resource utilization
    • Reduced toll costs

    Hot Topics: Business Strategies & ROI; Customer Engagement; Mobility

    Presented by: Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc.; James Mearns, Sales Engineer, Interactive Northwest, Inc.

     

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