Education

    IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.

    As an IAUG member, you also have unlimited access to the IAUG Webinar Archives located in IAUG365. Join today to take advantage of this benefit.

    Upcoming Webinars 

    Why Do You Still Have Voicemail?

    Date:  Wednesday, October 5, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Voicemail is an analog workflow that is out of place in a digital world. Companies such as Coke and Chase are eliminating voicemail all together. But can your company afford to hang up on callers?

    As a communications and IT professional it is likely your management team will look to you for recommendations on how to handle callers and make workflow easier from employees. This webinar session will give you all the tools you need to serve callers, thrill employees and reduce costs.

    Attendees will learn a 5-point strategy for voicemail replacement using a modern call completion application. You will gain insight on how to give employees a modern digital messaging workflow to faster to urgent calls while being able to eliminate SPAM voice messages. This session will specifically cover advanced SMART capabilities including:

    • Digital workflow message delivery in Lync, SMS, email and secure mobile client
    • Message appending from a database or CRM such as Salesforce
    • HIPAA compliant voice messaging for healthcare
    • Automated announcements
    • Simplified system administration
    • Smart Assist by Mutare (SAM)– Call Completion

    This session is appropriate for customer experience executives, COO, CIO, CFO, telecom and IT professionals. This is an introductory level webinar and does not require advanced technical skills.

    Presented by: Scott Brown, VP Sales and Marketing, Mutare; Rich Quattrocchi, Product Manager, Mutare; Jeremy Parker, Director of Operations, Mutare

    Hot Topics: SIP, Interoperability & Integration; Business Strategies & ROI

    How To Successfully Manage Avaya and Skype for Business in the Same Environment 

    Date:  Wednesday, October 19, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    More and more organizations are complementing their Avaya and Nortel solutions with Microsoft Skype for Business (formerly Lync). The resulting multi-vendor environment creates a number of significant management challenges and functionality gaps.

    This short, 30 minute webinar will discuss these challenges and explain how to overcome them while ensuring a high level of ongoing success and service.

    The session will feature in-depth demonstrations showing how to utilize a single, unified desktop experience to:

     

    • Manage phone numbers (including toll-free numbers) and extensions for Avaya, Skype for Business and Exchange Unified Messaging without spreadsheets or other costly, manual methods.
    • Easily provision and de-provision Avaya stations and Skype for Business users with consistent, easy-to-use templates.
    • Enable tier 1 help desk agents to fully process Avaya and Skype for Business related work tickets, including on and off-boarding without assistance from telecom engineers.
    • Much more

     

    This is a must attend webinar for any telecom or IT professional currently using or planning to use Skype for Business in their Avaya and/or Nortel environment.

    Hot Topics: Business Strategies & ROI; Interoperability & Integration; System Management Tools

    Presented by Unimax

    To Wait, or Not To Wait? Give Your Callers a Choice with Callback

    Date:  Wednesday, October 26, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Without callback, callers can either wait in queue or abandon. Giving callers the choice to receive a callback, and the information to make an informed decision regarding that choice, can result in:

    • Increased customer happiness
    • Fewer abandoned calls
    • Shorter queue times
    • Reduced agent talk and idle time
    • Increased resource utilization
    • Reduced toll costs

    Hot Topics: Business Strategies & ROI; Customer Engagement; Mobility

    Presented by: Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc.; James Mearns, Sales Engineer, Interactive Northwest, Inc.

    Disrupting the Pace of Innovation

    Date:  Wednesday, November 2 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Review the new Zang Born in the cloud collaboration offering that delivers agility, scale, and innovation at cloud speed. Zang provides organizations to deliver over the top collaboration solutions to any workflow, applications or business process without any asset investment. Its pure consumption model allows companies to subscribe to what they need and when the need it and only pay for what they use.

    Hot Topics: Cloud, Customer Engagement, Team Engagement & Collaboration

    Presented by: Davide Petramala, EVP Business Development, Zang

     

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