IAUG Webinars allow you to enjoy education at your convenience - no out of office time or direct costs incurred. Our webinars provide real-time access to industry experts on today’s hottest topics.

    As an IAUG member, you also have unlimited access to the IAUG Webinar Archives located in IAUG365. Join today to take advantage of this benefit.

    Upcoming Webinars 

    To Wait, or Not To Wait? Give Your Callers a Choice with Callback

    Date:  Wednesday, October 26, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Without callback, callers can either wait in queue or abandon. Giving callers the choice to receive a callback, and the information to make an informed decision regarding that choice, can result in:

    • Increased customer happiness
    • Fewer abandoned calls
    • Shorter queue times
    • Reduced agent talk and idle time
    • Increased resource utilization
    • Reduced toll costs

    Hot Topics: Business Strategies & ROI; Customer Engagement; Mobility

    Presented by: Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc.; James Mearns, Sales Engineer, Interactive Northwest, Inc.

    Disrupting the Pace of Innovation

    Date:  Wednesday, November 2, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    Review the new Zang Born in the cloud collaboration offering that delivers agility, scale, and innovation at cloud speed. Zang provides organizations to deliver over the top collaboration solutions to any workflow, applications or business process without any asset investment. Its pure consumption model allows companies to subscribe to what they need and when the need it and only pay for what they use.

    Hot Topics: Cloud, Customer Engagement, Team Engagement & Collaboration

    Presented by: Davide Petramala, EVP Business Development, Zang

    Avaya IP Office Release 10 Overview

    Date:  Tuesday, December 6, 2016
    Time: 10:00 a.m. - 11:00 a.m. CST 

    Register Today!

    With its history of innovation, and a loyal following, the next iteration of Avaya IP Office was made Generally Available August 29th. IP Office Release 10 brings some significant feature enhancements to the award-winning Avaya IP Office platform. This session will cover some of the highlights – management, user enhancements, and deployment. We will also touch on the Avaya Workforce Optimization Select (AWFOS) for IP Office.

    Hot Topics: Cloud, System Management Tools; Team Engagement & Collaboration

    Presented by: Mark Massingham, Product Marketing Manager – Midmarket. AVAYA


    End Phone Number and Toll-Free Number Management Headaches

    Copyright © 2016. The International Avaya User Group. All Rights Reserved

    All material, files, logos and trademarks within this site are properties of their respective organizations.

    Terms of Service - Privacy Policy - Contact