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Secure mission-critical technical support—a two-way street
Blog: Site News | Posted By: Steph Lanzarotti | Released: February 13, 2017, 2:42 pm
Recently, an Avaya customer—a major global financial institution—encountered a pretty disruptive network issue. Avaya support technicians encountered roadblocks in resolving the issue, and the customer's IT personnel were...
IAUG Prepares for Avaya ENGAGE 2017 (Podcast)
Blog: Site News | Posted By: Steph Lanzarotti | Released: January 30, 2017, 8:45 am
The International Avaya Users Group (IAUG) is the largest end user association in the UC and UCaaS world. The group was formed out of three different user groups as Avaya absorbed several of Nortel’s key businesses.
IAUG’s Response to the Avaya Announcement
Blog: Site News | Posted By: Steph Lanzarotti | Released: January 19, 2017, 3:39 pm
This morning, Avaya announced that they have voluntarily filed for Chapter 11 Bankruptcy protection. The company has obtained a committed $725 million debtor-in-possession ("DIP") financing facility.
Volunteer Profile: Dustin Fails
Blog: Site News | Posted By: Alexa Schlosser | Released: December 9, 2016, 1:19 pm
When Hurricane Matthew struck the Carolinas on Oct. 8, Dustin Fails and his team were called into action. ACS Technologies’ network and one of its internet circuits and commercial power went down for three days. “Like true IT people, we were here all weekend,” said Fails.
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IAUG Board’s Marilyn Shuck Talks Avaya ENGAGE 2017, Avaya Partnership
Blog: Site News | Posted By: Steph Lanzarotti | Released: October 21, 2016, 8:27 am
The combination of the Avaya Technology Forum (ATF) and the International Avaya Users Group (IAUG) flagship event, Avaya ENGAGE, is generating a lot of buzz. As IAUG members, it’s exciting for us because we’ll be there as Avaya is announcing new products and have better access to Avaya.