IAUG Michigan Chapter Meeting: 2.27.18

    Tuesday, February 27, 2018 | 9:30 a.m. – 4:15 p.m.

    SPS Converge One Office
    2123 University Drive, Suite 150 | Okemos, Michigan 48864

    Please join us for an IAUG Michigan Chapter Meeting!  Attendees can expect highlights from Avaya ENGAGE, educational presentations, and networking opportunities.   You do not have to be a member to attend!

    Agenda

    9:30 a.m. - 10:00 a.m.        Registration & Networking
                 
    10:00 a.m.- 11:00 a.m.     Chapter Business Meeting, Conference Recap, & Introductions 
                 
    11:00 a.m. - 12:00 p.m. Avaya Cloud Offers- Think Avaya Think Cloud
    Avaya, IAUG Michigan
         
    12:00 p.m. - 1:00 p.m. Lunch 
    Sponsored by Kasey Fitzpatrick, Senior Account Manager, IR Prognosis

        
    1:00 p.m.- 2:30 p.m. Preparing for SIP Migration and Ongoing Contact Center Operation Success
    Kerry Gregg, Solutions Engineer, IR Prognosis
        
    2:30 p.m.- 2:45 p.m. Break
      
    2:45 p.m.- 4:15 p.m.    Ensure Success Integrating Avaya and other Communication Systems
    Kerry Gregg, Solutions Engingeer, IR Prognosis

    Speaker Biography and Session Descriptions

    Kerry Gregg, IR Prognosis

    Kerry Gregg is a Solutions Engineer at IR.  IR provides advanced monitoring\management across multiple UC and CC platforms and applications including QOS, Analysis, Alerting and Reporting capabilities. 

    Kerry joined IR in 2015.  His roles include member of the technical teams that supports Pre-sales as well as existing accounts with engineering and architectural designs integrating disparate systems, helping vendor/clients assuring adoption centered around the UC and Contact Centers ecosystems.  Prior to joining IR, Kerry previously worked for NORTEL Federal Solutions, SONUS, AIG as well as DST where he oversaw FOB PBX control in Afghanistan for the DOD.   

    Kerry holds a BA in Marketing as well as NORTEL-NNCE, Cisco CCNA, CCNA Voice, Security +, VMware CA- DCV and MCSA 2012 certifications. 

    Kerry is a Private Pilot, holds a Class D Skydiving License and is a Certified FAA Senior Rigger. 

     

    Preparing for SIP Migration and Ongoing Contact Center Operation Success

    How do you manage the move to from TDM/H323 to a complete SIP environment for Avaya? In the session, we'll describe how to move to SBCs (including non-Avaya SBCs), how to manage SIP telephones through Session Manager and System Manager. We'll also share examples of how testing can ensure the success of your contact center migration.

     

    How to Ensure Success when Integrating with Avaya and other Communication Systems, including Skype for Business

    Are you integrating Skype for Business into your business environment? Are you experiencing problems between different sites? Hear industry best practices for incorporating Skype for Business, and learn how to conduct site to site network assessments quickly and easily

     

    Extra Read:

     Check out a Michigan Chapter Member's article in IAUG Insights:  Creating an E911 Project Plan.

     

    Special Comments to Attendees

     Avaya Customers, Guests and Members are welcome to attend, thank you for registering. IAUG Non-Member Channel Partners, Vendors and Associates are encouraged to bring an end user customer. Thank you for your cooperation and we look forward to a successful event

    Thank you to our sponsor,

    ir snip.PNG


    BEGIN REGISTRATION

    No Valid Registration Types [details]

    ALREADY REGISTERED




    For questions or concerns about your event registration, please contact info@iaug.org



    Copyright © 2018. The International Avaya User Group. All Rights Reserved

    All material, files, logos and trademarks within this site are properties of their respective organizations.


    Terms of Service - Privacy Policy - Contact