IAUG Toronto Chapter Meeting: 3.1.18

    March 1, 2018 | 8:00 a.m. - 1:00 p.m.

    First Canadian Place, FCP Gallery

    100 King St. W, Suite 1310 | Onatrio, CA M5X 1A9 

    Register today to attend this event, sponsored by Nectar Corp and Combat Networks. Nonmembers and Members are welcome!  Don't miss this opportunity to join other area users for a day of education and networking.   

    Toronto IAUG Agenda




    8:00 a.m. -9:00 a.m.

    Breakfast Networking – Sponsored by the Toronto Chapter

    In the beautiful Gallery Meeting Space



    9:00 a.m. -9:05 a.m.

    Opening Remarks & Guest Introduction

    Joyce Archer


    9:06 a.m. -9:15 a.m.

    Combat Networks-

    Avaya and Network Management and Monitoring

    David Patterson - VP Sales Combat Networks

    Will make a short presentation on the service offerings and available tools from Combat for monitoring and managing your Avaya UC solutions and networks.

    Combat URL:


    9:15 a.m.-10:15 a.m.

    Nectar Corp.-

    Real Time Monitoring in Complex UC Environments and Planning for and Monitoring SIP

    Jaymie Ryan - Vice President-National Partners and Alliances, Nectar Services Corp.

    Real Time Monitoring in Complex UC Environments and Planning for and Monitoring SIP

    • The presentation will cover how to perform proactive monitoring both in real-time and historically on Avaya CM, IP Office, as well as Cisco CM, Microsoft (Lync) Skype for Business, PRI, and SIP trunking technologies, SBC’s, Voice Recording and more.
    • Topics include:
    1. Preparing for SIP Trunking – Planning and Day 2 support;
    2. Trunk Utilization;
    3. How to monitor Microsoft Lync- Skype “Real Time” for voice and conferencing; and
    4. Monitoring the entire UC Ecosystem.

    Nectar URL:


    10:15 a.m.- 10:30 a.m.

    PNC Bank – Nectar Customer Testimonial

    Erin Pellerite - Voice Infrastructure Engineer at PNC

    PNC Bank uses Nectar to Monitor: Avaya, Cisco, Skype, SBC”S – SIP Trunking, IPC Turrets for over 50,000 users.

    Erin will share the banks experience in managing all of these solutions with the Nectar solution.

    PNC URL:


    10:30 a.m.-10:45 a.m.

    Break Sponsored by the Toronto Chapter


    10:45 a.m.-11:15 a.m.

    Avaya Canada-

    Financial update

    Avaya Canada

    Financial Status and Future

    Speaker TBD

    11:15 a.m. -11:30 a.m.

    IAUG Engage Conference:

    Greg Staskovich

    Greg Staskovich– Toronto Chapter winner of IAUG Engage conference contest.

    Greg’s impressions of the conference IAUG Engage 2018.

    11:30 a.m. -12:00 p.m.

    Combat Networks-

    CEO Rob Finucan

    On IAUG Engage

    Rob Finucan CEO of Combat

    Combat, as a vendor and customer of Avaya, and Avaya’s partner of the year for 2016 and 2017, have a unique perspective.

    Rob will speak about:

    1.  IAUG Engage;
    2. Avaya post Chapter 11; and
    3. The state of the UC market in Canada. 

    12:00 p.m.- 1:00 p.m.

    Lunch Sponsored by Combat and Nectar



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