IAUG Southwest Virginia Chapter Meeting: 10.12.17

    Tuesday, October 12, 2017 | 9:00 a.m. – 1:00 p.m.

    Roanoke Higher Education Center

    108 North Jefferson Street | Roanoke, VA 24016 | Room 206-B

    Join us for the IAUG of Southwest Virginia October meeting, sponsored by Avaya and Arrow SI!

     

    Presentation Details: Understanding Digital Transformation: Redefining your brand. Looking beyond the Contact Center.

    Understanding the value of an eIMS architecture, the industry and technology drivers for change, and how Oceana and Breeze are perfectly suited to position our customers for the future of customer service.

    Agenda:

     9:00 a.m. – 9:30 a.m.  Registration & Networking (Coffee and Breakfast will be served)

     9:30 a.m. – 10:00 a.m. Introductions

     10:00 a.m. – 11:30 a.m. Speaker: Tim Gogal, Director, US East Digital Engagement 

    • Understanding Digital Transformation
      • Redefining your brand; looking beyond the Contact Center

    11:30 a.m. – 12:00 p.m. Questions/discussions on how to join the Southwest Virginia Avaya Users Group

    • Drawings for door prizes

    12:00 p.m.– 1:00p.m. Lunch, provided by Arrow SI, and networking

     

    Directions to the Center:

    The Roanoke Higher Education Center is housed in the former Norfolk & Western Railroad Headquarters located at 108 North Jefferson Street, adjacent to the Hotel Roanoke.

    From I-581/US Rte. 220 heading south, take Exit 5. Turn right onto Wells Ave. Proceed past the Hotel Roanoke on your left. Turn left onto Jefferson St. RHEC is the second building on the right.

    From I-581/US Rte. 220 heading north, take Exit 4E, turn right onto Williamson Road. Proceed south to Wells Ave. Turn right onto Wells Ave. Proceed past the Hotel Roanoke on your left. Turn left onto Jefferson St. RHEC is the second building on the right.

     

    Chapter Leader Information:

     Deb Hofbauer, VA811, dhofbauer@va811.com

    Bruce Ingram, Encore Capital, bingram@acf-inc.com

    Interested in joining the leadership team or sponsoring an event?  Contact the chapter leaders, or email info@iaug.org .


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